Patients Choice Medical is a wheelchair and mobility equipment business in Rolling Meadows. Power wheelchairs and mobility scooters are the focus: sales consultations, home deliveries, repairs, and insurance or DME billing. Several staff members are named repeatedly, including rehab technology specialists Nyla, Ted KeRney, Jaden Eldred, Walker, Scott, Kyle, and delivery staff Dan and Nick. Thorough in-home evaluations, patient explanations of equipment options, and consistent follow-through after delivery earn praise. Billing and insurance draw the criticism: a surprise bill, an insurance claim denied because of documentation the business was expected to provide, and frustration with the DME ordering process. One delivered chair did not fit properly and required rework. The business replies to most criticism with detailed, professional responses addressing each issue. The general picture is a full-service mobility dealer with an active clinical staff whose equipment expertise earns praise while insurance paperwork and billing generate most of the friction.
Google rating : out of 5
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