New Ability Inc in Melrose Park specializes in automotive mobility adaptations, with most of its work centered on vehicle modifications rather than wheelchair sales. Installations cover hand controls, left-foot accelerator pedals, spinner knobs, and transfer seats, plus repairs to accessible vans, including mobile and home-visit service. Owner Jerry is named repeatedly for responsiveness, clear explanations of how controls work, and willingness to come to the customer’s location. Quick turnaround on modifications and thorough test drives before handoff earn praise. Serious problems appear in the record too: one customer’s van was kept for months with little communication, brake work failed twice and needed rework, and one hand-control installation was considered unsafe by the buyer, with a disputed refund afterward. One account also mentions a long wait for a scheduled appointment. The picture is of a small, owner-run adaptation shop whose personal service and expertise earn loyalty from many, while a smaller set of buyers describe serious dissatisfaction with repair quality, timelines, and refund handling.
Google rating : out of 5
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