MobilityWorks — Niles

The Niles store sells, services, and rents wheelchair-accessible vehicles, and much of the discussion centers on individual staff members. Josef, a consultant, is credited with finding a buyer a network vehicle that fit their budget; service manager Anthony and technician Jesse get praise for same-day handling of a transfer-seat emergency; manager Sean and salesman Jeff drove to a customer’s home so her husband could test his wheelchair fit before signing documents there. Colin is noted for diagnosing a Highlander II issue and explaining the fix, and Connie Crayton, the service manager, for making a parent and child feel comfortable. Rentals bring an easy reservation process and a new Toyota Sienna with BraunAbility conversion. One complaint: the location could not resolve ramp and door problems on two vans over three months during winter, blamed the customer, and told them not to return — while another MobilityWorks location fixed the issue within a week. Another visit brought a ramp-side door malfunction a month after purchase, with no accessible loaner available and missing floor mats.

Google rating : out of 5