An honest picture of Horizon Medical Equipment has to hold both sides at once. Complaints recorded publicly are serious and recurring: callers describe being accused of being scammers and hung up on, one customer recounts a salesman interrupting and insulting her in front of her husband, the store has been found closed despite posted hours, website inventory proves unreliable, and pricing comes across as high or opaque — with competitors such as United Access or Mobility City recommended instead. Against that, satisfied clients credit knowledgeable, courteous staff such as Emad and PJ, a kind delivery driver, and several long-time customers have good experiences with lift chairs, scooters, and rentals. The business at 2236 W Holcombe Blvd remains listed as a medical supply store selling mobility scooters, lift chairs, hospital beds, and home medical supplies; its phone (713) 839-1420 does not appear on the Google profile. The customer base splits into strong supporters and strong critics alike.
Google rating : 2.8 out of 5
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