Named staff go well beyond the counter at Cycle Gear’s North Miami Beach store on NE 163rd Street. Tito, TJ, Brandon, and Navarro are called out for knowledgeable, extra-mile help, including assisting a rider after hours and helping a traveler with chain maintenance on a fully loaded bike. The store carries a solid selection of helmets, jackets, boots, and gloves at competitive prices, and endorsement-class students and new riders are made to feel welcome. In-store exchanges for online orders are handled easily. Two isolated concerns stand apart from the generally positive picture: one complaint alleges that staff tried to hand over a different, cheaper helmet’s box for a $600 LS2 carbon helmet at checkout, and another says helmet shape and fit advice for a $900 helmet was incorrect, recommending a round oval instead of a long oval. The store is located at 1765 NE 163rd St, North Miami Beach, FL 33162, phone (305) 944-1632, website cyclegear.com.
Google rating : 4.7 out of 5
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