Numotion’s Kennewick branch on West Hood Place supplies new power wheelchairs and mobility equipment with dedicated technician support for Tri-Cities patients. Technician Daniil handles prompt, courteous house calls during the warranty period, with detailed seating adjustments and a full cleaning of the chair after service, and his devotion to the work stands out to patients. The repair process draws sharp criticism: a new wheelchair malfunctioned from delivery, followed by repeated shop visits, lost service records, and waits of months for repair appointments to be scheduled. The branch is an operation where the individual technician experience can be strong while the scheduling and turnaround systems fall short. Documenting every service interaction and confirming appointment availability in advance is prudent. The team also handled warranty upgrades that left a chair working well. Strong individual technician work sits alongside weak scheduling systems at this branch, and customers should plan ahead for all service needs.
Google rating: 2 out of 5
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