Groove E-Bikes on Campus Drive in Newport Beach is the current identity of a shop with history: the same location and owner Bob Bibee previously operated under the Pedego and Pedego Irvine names, and long-timers will recognize the place even if the branding has changed. Bibee and his son Shane earn consistent praise for friendliness, patience with questions, and a no-upsell approach; test rides of multiple models happen without sales pressure. The repair bench handles real work — a flat tire plus a full tune-up finished in under three hours at a reasonable fee — and small fixes sometimes go out the door free. The counterweight is a set of serious complaints: a botched assembly of a high-end Gazelle with a damaged rear wheel and a billing dispute, poor treatment of a would-be buyer who wanted to test ride first, and a long unexplained service delay with a squeaky brake on return. Buyers with expensive or custom bikes should discuss expectations and pricing explicitly before leaving a bike at the bench.
Google rating : 4.3 out of 5
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